Shipping policy

This Shipping Policy explains the production, dispatch and delivery process for orders placed with Indrik, operated by Arohi Sales Corporation.

Indrik currently accepts orders for delivery across India.

Production Time

Most Indrik products are prepared according to the selected design, required size, color preference and number of layers.

The approximate production time is 2-3 weeks after all of the following have been completed:

  • The design has been selected
  • Final measurements have been approved
  • Colors have been confirmed
  • Any minor customization has been approved
  • Required payment has been received
  • Complete order details have been confirmed

The production period begins only after final confirmation of the order.

Production time may vary depending on:

  • Product dimensions
  • Number of layers
  • Design complexity
  • Order quantity
  • Customization requirements
  • Current production schedule
  • Availability of required materials
  • Unforeseen operational circumstances

Any significant change to the estimated production time will be communicated to the customer.

Production and Delivery Are Separate

The approximate 2-3 weeks production period does not include transit or delivery time.

Delivery begins after the product has been completed, checked, packed and handed over to the selected logistics provider.

Shipping Charges

Shipping charges are additional unless specifically mentioned otherwise in writing.

Shipping costs depend on factors including:

  • Product dimensions
  • Product weight
  • Number of packages
  • Packaging requirements
  • Delivery city and PIN code
  • Accessibility of the delivery location
  • Available logistics service
  • Special handling requirements

The applicable shipping charge will be displayed, calculated or communicated before the order is finally confirmed.

Large wall panels, ceiling panels, table tops, commercial projects and multi-panel products may require special packaging and shipping arrangements.

Delivery Time

Delivery time depends on:

  • Customer location
  • Delivery PIN code
  • Product size
  • Logistics provider
  • Service availability
  • Weather conditions
  • Local restrictions
  • Holidays or operational delays

An estimated delivery period may be shared after the product is ready for dispatch and the logistics service has been finalized.

Delivery dates are estimates and should not be treated as guaranteed dates.

Pan-India Delivery

Indrik accepts delivery enquiries from locations across India.

Delivery availability for very large, fragile or specially packed products may depend on whether a suitable logistics provider serves the customer’s location.

Customers in remote or restricted-service areas may experience longer delivery times or additional shipping charges.

Customer Address Responsibility

Customers must provide complete and accurate delivery information, including:

  • Full name
  • Mobile number
  • Complete address
  • Landmark
  • City
  • State
  • Correct PIN code

Indrik is not responsible for delays caused by an incomplete or incorrect address provided by the customer.

Customers should inform Indrik immediately if any address correction is required before dispatch.

Address changes requested after dispatch may not be possible.

Delivery Contact

The customer should remain available on the registered phone number during the expected delivery period.

If delivery cannot be completed because:

  • The customer is unavailable
  • The phone number is incorrect or unreachable
  • The delivery address is incorrect
  • Entry to the delivery location is restricted
  • The customer refuses delivery without an approved reason

additional storage, return or redelivery charges may apply.

Any applicable additional charge will be communicated to the customer.

Dispatch Confirmation and Tracking

After dispatch, available shipping details may be shared through WhatsApp, email, SMS or another registered contact method.

Tracking availability depends on the logistics provider used for the order.

Some large or special shipments may be transported through logistics services that provide limited online tracking.

Packaging

Products are packed according to their size, design, layers and transportation requirements.

Customers are requested to:

  • Inspect the outer packaging at the time of delivery
  • Avoid accepting visibly opened or severely damaged packages without documenting their condition
  • Record photographs and a continuous unboxing video
  • Keep all packaging until the product has been fully inspected
  • Handle the package carefully during movement and opening

Large or layered products should be unpacked with adequate support and assistance.

Damaged Package or Product

If the package or product appears damaged:

  • Take clear photographs of the outer packaging
  • Record a continuous unboxing video
  • Photograph the damaged section clearly
  • Keep all original packaging
  • Do not install, repair, modify or discard the product
  • Contact Indrik immediately
  • Share the order details and delivery evidence

Damage-related concerns will be reviewed based on the photographs, video, packaging condition, delivery details and other available evidence.

The appropriate resolution will be discussed after review.

Delayed Delivery

Delivery may occasionally be delayed because of:

  • Logistics-provider delays
  • Weather conditions
  • Public holidays
  • Local restrictions
  • Natural events
  • Transportation disruptions
  • Incorrect customer information
  • Remote delivery locations
  • Other circumstances beyond reasonable control

Indrik will assist with available delivery information but cannot guarantee courier or logistics-provider timelines after dispatch.

Installation

Shipping does not include physical installation.

Indrik provides installation guidance only.

Customers are responsible for arranging a suitable installer and confirming that the wall, ceiling, table or other installation surface is appropriate for the product.

Order Inspection

Customers should inspect the delivered product before installation.

Installing, modifying, repairing or disposing of the product before reporting a delivery-related concern may affect the review of the issue.

Contact for Shipping Support

For shipping estimates, dispatch information or delivery support, contact:

WhatsApp: +91 74153 32202
Email: indrikdecor@gmail.com
Support Hours: 11:00 AM–7:00 PM

Business: Arohi Sales Corporation
Address: 310, Tejaji Chowk, Palda, Near New RTO Road, Indore – 452020, Madhya Pradesh

Indrik
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