Refund policy

This Return & Damage Policy applies to products purchased from Indrik, operated by Arohi Sales Corporation.

Indrik products are prepared according to the selected design, approved size, chosen colors, number of layers and confirmed order requirements. Customers are requested to review all order details carefully before confirming their purchase.

Made-to-Order and Customized Products

Indrik products may be produced according to customer-approved specifications, including:

  • Selected Indrik design
  • Product dimensions
  • Color combination
  • Number of layers
  • Logo or name addition, where approved
  • Minor design modifications, where technically possible

Because these products are prepared specifically for the confirmed order, they are generally not eligible for return, exchange or refund after production has started.

No Return for Change of Mind

Returns, exchanges or refunds will not be accepted for:

  • Change of mind after order confirmation
  • Change in personal preference
  • Change in interior theme after confirmation
  • Customer no longer requiring the product
  • Customer selecting an incorrect design
  • Customer approving an unsuitable size
  • Customer providing incorrect measurements
  • Customer approving colors and later changing preference
  • Delays caused by circumstances outside Indrik’s reasonable control
  • Minor variations that do not affect the intended use of the product

Customers should review the selected design, measurements, colors and placement area before approving the order.

Customer Measurement Responsibility

Products are prepared according to the final measurements approved by the customer.

If a product is made according to incorrect or incomplete measurements provided or approved by the customer, it will not be eligible for return, replacement or refund for size-related reasons.

Customers who are uncertain about measurements should share photographs and dimensions with the Indrik team before confirmation.

Color and Appearance Variations

Colors may appear differently because of:

  • Mobile or computer screen settings
  • Room lighting
  • Photography conditions
  • Natural or artificial light
  • Surface and finishing differences
  • Individual perception of color

Minor variations between digital images, reference photographs and the finished product are not considered damage or a defect.

Customers may share interior photographs or color references before confirmation for better guidance.

Cancellation Before Production

A cancellation or modification request must be submitted before production begins.

If the request is accepted before production begins, any refund or adjustment will be reviewed according to:

  • Work already completed
  • Design preparation
  • Material procurement
  • Payment charges
  • Other costs already incurred

Cancellation After Production Begins

Once production has started:

  • Cancellation may not be accepted
  • Size changes may not be possible
  • Color changes may not be possible
  • Design changes may not be possible
  • Additional charges may apply to approved changes
  • Production time may be extended

Any exception must be confirmed by Indrik in writing.

Damaged Product Reporting Period

If a product arrives damaged, the customer must report the issue to Indrik within 24 hours of delivery.

Reports submitted after 24 hours may not be accepted for transit-damage review because the product condition at the time of delivery may no longer be verifiable.

Evidence Required for Damage Claims

To report transit damage, the customer must provide:

  • Order number
  • Customer name and contact number
  • Delivery date
  • Clear photographs of all sides of the outer packaging
  • Clear photographs of the shipping label
  • Clear photographs and videos of the damaged product
  • A clear, continuous unboxing video
  • A description of the damage
  • Any delivery receipt or logistics information available

The unboxing video should begin before the sealed package is opened and should continue until the complete product and any damaged area are clearly visible.

Customers should keep all original packaging until the case has been reviewed.

What to Do When Damage Is Found

If damage is found:

  • Stop unpacking carefully if further handling may increase the damage
  • Do not install the product
  • Do not repair or modify the product
  • Do not discard any part of the product
  • Do not discard the packaging
  • Do not return the product without written instructions from Indrik
  • Contact Indrik within 24 hours

Installing, repairing, altering or disposing of the product before review may affect the damage claim.

Visible Damage at Delivery

If the outer package appears severely damaged, opened, crushed or wet at the time of delivery:

  • Take photographs and video before accepting or opening it
  • Inform the delivery representative where possible
  • Record any available delivery remark
  • Contact Indrik immediately

Do not refuse the shipment without first documenting the package condition and contacting Indrik, unless accepting it would be unsafe or the logistics provider specifically advises otherwise.

Damage Claim Review

Every damage claim is reviewed individually.

The review may consider:

  • Time taken to report the issue
  • Unboxing video
  • Photographs and videos
  • Packaging condition
  • Product condition
  • Delivery records
  • Type and location of damage
  • Whether the product was installed or altered
  • Information provided by the logistics provider

Submitting photographs or videos does not automatically guarantee a refund or replacement. The available evidence must first be reviewed.

Possible Resolution

After reviewing an accepted damage claim, Indrik will discuss the appropriate resolution with the customer.

Depending on the nature of the issue, the resolution may include:

  • Repair guidance
  • Repair of the affected part
  • Replacement of a damaged component
  • Replacement of the product
  • Another mutually agreed solution
  • Refund where considered appropriate

The final resolution will depend on the product condition, extent of damage, repair possibility, evidence provided and logistics circumstances.

A refund is not automatic merely because a damage claim has been submitted.

Wrong Product Received

If the customer receives a product that is materially different from the confirmed order, the issue must be reported within 24 hours of delivery.

The customer must provide:

  • Order details
  • Product photographs
  • Packaging photographs
  • Continuous unboxing video
  • Description of the difference

The matter will be reviewed against the confirmed order details.

Missing Parts

If a component or part appears to be missing, contact Indrik within 24 hours and provide:

  • Complete unboxing video
  • Photographs of all received items
  • Packaging photographs
  • Order details
  • Description of the missing component
  • The case will be reviewed before a resolution is confirmed.

Installation-Related Damage

Indrik provides installation guidance only. Physical installation is not included unless separately confirmed in writing.

Damage caused by any of the following is not considered transit damage:

  • Improper installation
  • Unsuitable hooks, screws, adhesive or hardware
  • Incorrect drilling
  • Weak or damp walls
  • Unsuitable ceiling structure
  • Electrical work
  • Falling after installation
  • Incorrect handling
  • Excessive force
  • Water or moisture exposure
  • Open flame or heat exposure
  • Unauthorized alteration or repair

Customers are responsible for arranging an experienced installer and confirming that the installation surface is suitable.

Shipping for Approved Replacement or Repair

Where return transport, repair or replacement is approved, Indrik will provide instructions.

Customers should not send any product back without written confirmation.

Responsibility for return or replacement shipping charges will be decided according to:

  • Nature of the issue
  • Damage review
  • Cause of damage
  • Logistics circumstances
  • Agreed resolution

Products sent without authorization may not be accepted.

Refund Processing

Where a refund is approved, it will be processed using an appropriate payment method after the required review and confirmation.

Processing time may depend on:

  • Original payment method
  • Bank or payment-provider timelines
  • Order status
  • Return or inspection requirements

Applicable transaction or processing details will be communicated during resolution.

Policy Misuse

Indrik may reject a claim where:

  • Evidence appears incomplete or altered
  • The product has been installed or modified
  • The product was damaged after delivery
  • The issue was reported after the 24-hour period
  • Incorrect information was supplied
  • Packaging and product evidence are unavailable
  • The claimed issue does not match the available evidence

Customer Support

To report damage or discuss an order-related concern, contact:

WhatsApp: +91 74153 32202
Email: indrikdecor@gmail.com
Support Hours: 11:00 AM–7:00 PM

Please include your name, order number, delivery date and complete photographic/video evidence.

Business: Arohi Sales Corporation
Address: 310, Tejaji Chowk, Palda, Near New RTO Road, Indore – 452020, Madhya Pradesh

Applicable Rights

Nothing in this policy is intended to exclude customer rights that cannot legally be excluded under applicable law.

Indrik
Crafted With Imagination